When Osiris Ortiz was in high school, they introduced this strange new thing to his classroom – it was called an IBM personal computer. “I was like, WOW – what is this?” Said Osiris, “It had monochrome screens and floppy discs, it made strange noises, that got me intrigued.”

Many years later, Osiris celebrates his promotion to Help Desk Analyst Level 2, a new position created to address Koinonia’s increasing technology use and users. Osiris will be conducting site visits, managing Koinonia’s IT inventory, and assisting with IT administration.

According to Mary Miles, Chief People Officer at Koinonia, “Everyone knows Osiris as the friendly, competent voice on the other end of the Help Desk phone and we are all happy that he has been chosen for this position.”

Osiris began his career at Koinonia as House Supervisor in 2007, after spending many years in the Developmental Disability field with another provider and the county board. Over the next several years, Osiris touched eight of our homes as either a Supervisor, a Manager, or a Floating Supervisor. Even though he enjoyed his work with individuals and staff, he kept tinkering around with computers.

“I traded my dream car – a T-Top Pontiac Trans Am, for a computer, some floppy discs, and a dot matrix computer. That’s how badly I wanted to learn about them.”

Once Osiris had his own computer, he began learning Lotus 123 – which is what Excel is based on today, along with other word processing and software programs.  He also became knowledgeable on how to set them up correctly, connecting to the intranet, and learning the ins and outs of working with IT systems.

His passion for computers and software turned into a career opportunity three years ago, when Cory Pearson, Director of IT for Koinonia, walked through the door of a group home in Parma and struck up a conversation with Osiris about setting up computers at the house.

“I applied for the Help Desk Analyst job and was accepted for the position!” exclaimed Osiris. “I know what it’s like to be working at a house and trying to juggle working with individuals and using technology, faxing, and recording documentation. We need systems that are easy to use and work right.”

Today, Osiris juggles pursuing his BA in Computer Science and Software Engineering from the University of Phoenix with an anticipated graduation date in 2018 and being the father of a large family that includes 6 children who enjoy swimming, camping, and visiting Great Wolf Lodge.

Looking to the future, Osiris hopes to use his experience and education to create IT solutions for our staff.  “I really like working here, I feel like I’m making a difference,” said Osiris. “I have lots of ideas on how we can use computers to streamline some of the day to day procedures for our staff.”

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